What do I do if my goods are faulty or damaged?
While the chances of receiving faulty or damaged goods are very low, if this does occur, please notify us within 3-5 days of delivery with pictures supporting your claims. We will be happy to refund the original price of the item or send you a replacement. You are responsible for ensuring the return of goods, so we recommend obtaining proof of postage. This does not affect your statutory rights. It is our responsibility to supply you with goods that meet all standards of consumer rights. If you have concerns with your order, please email us at support@iotales.com.
How can I order iO Tales products?
You can order iO Tales products by visiting your nearest toy store, exploring Hamleys, shopping on Amazon, or heading to our official website. Happy storytelling!
What ages are iO Tales products designed for?
iO Tales products are thoughtfully designed for children aged 3 and up, encouraging creativity, imagination, and storytelling through hands-on play. Whether it’s toddlers exploring their first stories or older kids diving into adventurous tales, there’s something magical for every age!
Which languages are supported by iO Tales?
Currently, iO Tales products and stories are available in English. We're always exploring opportunities to add more languages in the future to make our storytelling experiences accessible to even more young storytellers!
Which countries do you deliver to?
Currently, iO Tales delivers only within India. We're working towards expanding our reach, so stay tuned for updates if you're outside India—we can't wait to bring our storytelling magic to more countries soon!
Does the iO Tales app run advertisements?
No, the iO Tales app is completely ad-free. We believe in providing a safe, immersive, and uninterrupted storytelling experience for children, allowing their creativity and imagination to flourish without distractions.
